FREQUENTLY ASKED QUESTIONS
Q: Do I need to reserve a unit in advance? A: To ensure a unit is available when you need it, we recommend reserving your unit in advance. Units are available on a first come, first serve basis and cannot be held. To guarantee a unit is available when you need it, we recommend you rent it today!
Q: When can I access my storage unit? A: The storage facility is fully fenced and has a keypad entry gate to allow you access to your unit 24/7 any time of the day with your personal access code.
Q: Do you offer RV/Boat/Vehicle storage? A: Yes, we have a fully fenced area available for outside storage. Parking spaces are designated to accommodate up to 25′, up to 35′ or up to 40′ vehicles.
Q: Do you rent space month-to-month? A: Yes all of our leases are month to month. You can pay for your unit in advance and may even qualify for a long term discount.
Q: Do you provide locks? A: You provide your own lock. You are allowed one lock on your unit.
Q: Do I need to give notice when I’m moving out? A: Yes, a 30 day written notice is required so we can ensure you do not incur unnecessary charges. On the day of move out, please remove your lock, remove all items and trash and sweep your unit clean. Be sure to let us know when you have vacated your unit.
Q: When can we contact you? A: You may call any time between 8 a.m. and 9 p.m. daily. We are always happy to work with you via phone and email to help get you into your unit.
Q: Do you require insurance on my stored goods? A: You are responsible for the items in your storage unit. You may be covered by your homeowners or renters insurance policy. Check with your insurance agent. Insurance may be purchased from Tenant One Insurance.
Q: How do I pay my bill? A: Remember: Rent is due on the 1st of each month and will be withdrawn via your debit/credit card. You never have to write a check, lick an envelope, buy a stamp and run to the Post Office!